Terms & Conditions
Terms & Conditions
Delivery & Availability
Hong Kong House Devon provide delivery to a 10 mile radius of EX32 in North Devon. If you are outside our delivery area you can always collect from us.
During the checkout process please ensure you choose the correct delivery option which covers your location. You can read where our delivery options cover on our delivery page. If you choose a delivery option which does not cover the delivery location then this may cause significant delays in receiving your order and any difference in delivery charge will be expected upon delivery.
We will always do our best to fulfil your order as set out within the confirmation Email. If you do not specify when you would like delivery then it will be delivered ASAP. If delivery is specified as ASAP or not specified, then we strive to deliver to you within a reasonable time from the time of order confirmation. This can depend upon the volume of orders and circumstances that we are facing at the time.
Inputting incorrect personal details during the checkout process may lead to delays in your order. In the situation where you input incorrect information we will do our best to deliver to you in a prompt fashion but we cannot guarantee it.
Refunds & Cancellation
You have the right to cancel your order with us by calling us within a reasonable timeframe (which is only a few minutes). In any event this must be before food has been used to start preparing the order.
When food has been used to start preparing the order and a cancellation has been requested Hong Kong House Devon can, at its sole discretion, choose whether a refund is due to the customer or not.
Any order cancelled before food has been used to start preparing the order will usually be refunded by Hong Kong House Devon.
Hong Kong House Devon reserves the right to cancel any order at its sole discretion. Hong Kong House Devon will notify you immediately of any such cancellation. In these situations Hong Kong House Devon will usually provide the customer a full refund.